D'autres livres qui pourraient vous intéresser

• 

  None of My Business

  P. J. O'Rourke

  • 0
  • 0
  • 0

  The #1 New York Times–bestselling author takes on subjects from banking to bitcoin: “Another winner from an A-list humorist.” ―Booklist   Sharp-witted satirist and author of Parliament of Whores P. J. O’Rourke takes on his scariest subjects yet—business, investment, finance, and the political chicanery behind them. Want to get rich overnight for free in three easy steps with no risk? Then don’t buy this book. (Actually, if you believe there’s a book that can do that, you shouldn’t buy any books because you probably can’t read.) P. J. O’Rourke’s approach to business, investment, and finance is different. He takes the risks for you in his chapter “How I Learned Economics by Watching People Try to Kill Each Other.” He proposes “A Way to Raise Taxes That We’ll All Love”—a 200% tax on celebrities. He offers a brief history of economic transitions before exploring the world of high tech innovation with a chapter on “Unnovations,” which asks, “The Internet—whose idea was it to put all the idiots on earth in touch with each other?” He misunderstands bitcoin, which seems “like a weird scam invented by strange geeks with weaponized slide rules in the high school Evil Math Club.” And finally, he offers a fanciful short story about the morning that P. J. wakes up and finds that all the world’s goods and services are free!   “The funniest writer in America.” ―The Wall Street Journal

  Voir livre

• 

  Ignore Your Customers (and...

  Micah Solomon

  • 0
  • 0
  • 0

  The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. 
  Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line.   You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. 
  In Ignore Your Customers (and They'll Go Away), you will find:Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.Case studies and anecdotes from the great customer-centric companies of our time. 
    
  Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. 
  Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty. 
  Charts, "cheat sheets," and discussion questions are available in the audiobook companion PDF download.

  Voir livre

• 

  The Power in a Link - Open Doors...

  Dave Gowel

  • 0
  • 0
  • 0

  LinkedIn is considered the world's largest professional network on  the Internet with more than 90 million members in over 200  countries and territories, and many still falsely consider it  "social media". This book shows the reader how to execute  networking strategies and processes, and ultimately secure deals  and maximize leverage using your LinkedIn account. Unlike many  others of its kind, this book is not exclusively a  how-to, instructional guide, but rather part conceptual, part  autobiographical, and part technical.  It will include the  author's and his clients' success stories which are proof of these  techniques' effectiveness.       The book advises readers how to:    Make Better Introductions  Spur Effective Network Growth  Project the Right Message  Map Your Real Network  Seek Targeted Introductions    The book delivers the understanding necessary to map networks,  stimulate word of mouth, and leverage unparalleled business  intelligence to close deals. It answers the question, "how does  social media work for business?" starting with the answer that  LinkedIn is not, in fact, social media at all but belongs in a  category all its own. This book cuts through the noise in the  crowded social media world with practical applications and explains  why all professionals should embrace LinkedIn.

  Voir livre

• 

  Summary of Leaders Eat Last -...

  Readtrepreneur Publishing

  • 0
  • 1
  • 0

  Leaders Eat Last: Why Some Teams Pull Together and Others Don't by Simon Sinek - Book Summary - Readtrepreneur(Disclaimer: This is NOT the original book, but an unofficial summary.)Teamwork can be a mystery for most organizations but some of them look like they have it all figured out, the members of the team are always in synergy and work to help each other out. In Sinek's Leaders Eat Last, we take a look what makes certain teams the best. Leaders Eat Last takes a crack on analyzing why some organizations have better teams and a better working environment than others. This is definitely not decided by chance and in this book, Simon Sinek reveals to us the secret of ideal teamwork which he found out through extensive research and during a conversation with a Marine Corps general.(Note: This summary is wholly written and published by Readtrepreneur It is not affiliated with the original author in any way)"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - Simon SinekSimon Sinek, a writer responsible for bestseller Start with Why, comes back once again to help organizations build better teams. He found out during his research that the best teams are the ones who take care of the most junior workers, leaders often sacrifice their commodity for the wellness of the group creating a "circle of safety" where confident teams help each other out and have great synergy. A successful organization can't afford to have a bad team synergy, poor teamwork can cost a lot of money or even lead them to failure.P.S. Leaders Eat Last is an extremely helpful book that will help you know what the best teams are made of so you can be a great leader with a great crew.The Time for Thinking is Over! Time for Action! Scroll Up Now and Click on the "Buy now with 1-Click" Button to Download your Copy Right Away!

  Voir livre

• 

  Don't Get Mad At Penguins - And...

  Gabe Karp

  • 0
  • 0
  • 0

  An indispensable tool kit for engaging and harnessing healthy conflict to drive success and happiness, and eliminate the pain and stress of toxic conflict. 
   
   
   
  While most people view conflict as a bad thing that should be avoided at all costs, the reality is that embracing conflict in a healthy way is the single greatest factor in driving success and avoiding painful failure. Don't Get Mad at Penguins breaks down the factors that escalate conflict to dangerous heights and shows us how to defuse conflict and make it work for us rather than against us. Just as toxins in our bodies make us unhealthy, slow us down, and cause us pain, the same holds true for toxins in our organizations and minds. They cause healthy conflict to become destructive, which then consumes an organization's energy and taxes its ability to compete, grow, and prosper. Team engagements become pained, client relationships are strained, and individual careers suffer. The same unhealthy, painful dynamics play out in our personal lives as well. The key to making conflict work for our benefit lies in removing toxins from our interactions, and Don't Get Mad at Penguins offers simple yet powerfully effective tools to do just that.

  Voir livre

• 

  Value Stream Management

  Tom Henricksen

  • 0
  • 0
  • 0

  Value Stream Management is a power tool we can use to deliver value FAST!  
  We define what Value Stream Management is and how you can apply it in your organization. 
  Also, we cover the following: The key concepts of value streams.How to identify value streams.The right metrics to use as you measure your practice. 
  Take your first step and start your Value Stream journey! 
    
   

  Voir livre