Ultimate Microsoft Dynamics 365 CRM for Enterprises - Unlock the Power of Microsoft Dynamics 365 CRM to Automate Your Business Processes and Drive Digital Transformation

Vidit Gholam

Summary

Master Microsoft Dynamics 365 CRM and Power Platform like a Pro.
Book Description
Microsoft Dynamics 365 CRM is the backbone of modern customer relationship management, driving sales, service, and business efficiency across industries. Mastering it is crucial for professionals aiming to optimize workflows, enhance customer interactions, and leverage automation for competitive advantage.
The book starts with an introduction to Dynamics 365 CRM, providing a solid foundation in key business apps including Sales, Project Operations, and Customer Engagement. You will then learn how to set up environments, manage users, and handle security and data. As you progress, you will explore topics such as the sales cycle, customizations, and integrating with tools like Power Platform, SharePoint, Outlook, and Teams for better collaboration.
By the end, readers will have the expertise to design, customize, and deploy powerful CRM solutions tailored to business needs. With insights into AI Copilot and certification pathways, this book ensures you stay ahead in the CRM landscape—because falling behind in automation and AI-driven CRM solutions is no longer an option.
Table of Contents
1. Introduction to Microsoft Dynamics 365 CRM
2. Setting Up Microsoft Dynamics 365 Environments
3. Sales to Billing Cycle in Microsoft Dynamics 365 CRM
4. Customizing Your Dynamics 365 CRM
5. Working with Microsoft Power Platform
6. Document Management in Dynamics 365 CRM
7. Customer Service Management in Dynamics 365 CRM
8. Enhancing Dynamics 365 with Azure Integration Services
9. Integrating Dynamics 365 CRM to Outlook
10. AI Copilot Capabilities in Dynamics 365 CRM
11. Business Use Cases, Future Scope, and Certification Paths

Index

Available since: 03/13/2025.

Science & Technology

Other books that might interest you

Snowmobiles

Logan Bell

Snowmobiles explores the fascinating world of snowmobiles from their intricate engineering to their profound impact on icy landscapes and human societies. These specialized machines enable transportation, recreation, and even survival in extreme environments, fundamentally changing how we interact with cold regions. Interestingly, snowmobiles not only facilitate access to remote areas but also play a role in economic activities like tourism. 

 
The book examines the evolution of snowmobile technology, from early prototypes to modern, high-performance machines, spanning their historical context and their transformation of transportation in snowy regions over the past century. Readers will gain insights into the environmental and social impacts of snowmobile use, including discussions on emissions, noise pollution, and effects on wildlife. 

 
Progressing through engineering principles, practical applications, and impacts, the book culminates with a look at future trends and innovations in snowmobile technology.

Show book

Reed Cutting Jobs

Logan Bell

Reed Cutting Jobs explores the world of reeds, highlighting their ecological importance and practical uses in crafts. Reeds play a vital role in wetland ecosystems, and sustainable harvesting is key to maintaining biodiversity. The book emphasizes the surprising versatility of reeds, from basket weaving to mat making, showcasing how they can be transformed into beautiful and functional items. This book uniquely connects ecological awareness with hands-on creativity. 

 
It guides readers through the process of sustainable reed harvesting, teaching techniques, tool usage, and safety measures. The book then progresses into a series of crafting projects suitable for all skill levels, complete with step-by-step instructions and illustrative photographs. You will learn how to create various home crafts, promoting both sustainable living and family engagement with nature.

Show book

Tide Whispers Navigate

Logan Bell

"Tide Whispers Navigate" explores the fascinating world of traditional ocean navigation, revealing how seafarers once traversed vast distances using celestial navigation and knowledge of ocean currents. Long before GPS, sailors mastered the art of reading the stars and understanding the forces that shape our oceans. For example, they used the sextant, an ingenious device, to measure the angles of celestial bodies, allowing them to calculate their position with remarkable accuracy.

 
The book highlights the critical role of ocean currents, which act as invisible highways across the seas. By understanding these currents, navigators could shorten voyages and avoid hazards. "Tide Whispers Navigate" begins with the fundamental principles of celestial mechanics and oceanography, then progresses to practical applications like star identification and current prediction, concluding with historical voyages and sustainable maritime practices.

 
This book uniquely integrates celestial navigation and current understanding, demonstrating their synergy. It emphasizes the enduring relevance of these skills, fostering a deeper appreciation for our planet and offering a valuable backup when modern technology fails.

Show book