Upheaval - Crafting a Culture & Managing Your Message Through a Crisis
Paul Hiltz, Amanda Lucey
Publisher: Advantage Media Group
Summary
With Upheaval, authors Paul Hiltz and Amanda Lucey give a look inside healthcare culture through their work with the Naples Comprehensive Health system. Grappling with a recent collapse in public trust, the authors share how they joined physicians and the community as a whole to strengthen the vital bonds necessary for quality healthcare to thrive. Little did they know, time was short, as the approaching pandemic spun toward them.