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Summary

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments. 
 
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict. 
 
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to 
 
	Speak into the ears that hear you  
	Be the grown-up in the room 
	Listen to what is not said 
	Create small, winnable victories 
 
Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

Duration: about 4 hours (04:03:19)
Publishing date: 2022-07-26; Unabridged; Copyright Year: — Copyright Statment: —

• Business & Economics
• University Textbooks & Dictionaries