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Summary

This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing.   
Have you ever asked yourself any of the questions? 
“How can I get more guests?”  
“How can I encourage my guests to return?”  
“How can I organize my business so I don’t have to be there 24/7?”  
“How can I find & keep the right employees?”  
 	“How can I market so I reach my target clientele?”  
“How does my property compare to my competition?  
This book will give you the resources to help you clear common hurdles many hospitality property owners & managers face. 
 	What type of owner/manager you are: A business opportunist, a supervisor or a skilled worker. 
How to set a plan to achieve your goals. 
Why you need & how to create a hospitality property strategy.  
The importance of customer service along with proven tips & techniques you can use to impress your guests.                                        
How to improve your chain of service. 
Marketing strategies that work. 
The importance of social media & how to benefit.                                    
How to WOW your guests. 
I want to contribute to a strategic vision for every hospitality property wishing to create a happy & fulfilling experience for their customers & employees.

Duration: about 1 hour (00:50:59)
Publishing date: 2019-07-08; Unabridged; Copyright Year: — Copyright Statment: —

• Travel
• Business & Economics