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Summary

Aspiring and seasoned leaders have been trained to manage their  leadership communication in many important ways: how they provide  feedback and motivate employees, how they convey the strategy for  their organization, how they interact with major clients or  partners. And yet, all their efforts to communicate effectively can  be derailed by even the smallest nonverbal gestures such as the way  they sit in a business meeting or stand at the podium at a speaking  engagement or the amount of eye contact they give in a one-on-one  meeting. Despite an abundance of leadership development programs  and books that focus on effective communication, theres  little understanding of how nonverbal communication  affectspositively or negativelya leaders  success.   In  The Silent Language of Leaders, Carol Kinsey  Goman explains that personal space, physical gestures, posture,  facial expressions, and eye contact communicate louder than words  and, thus, can be used strategically to help leaders manage,  motivate, lead global teams, and communicate clearly in the digital  age. Drawing on compelling psychological and neuroscience research,  she shows leaders how to adjust their body language for maximum  effect and offers advice for global business leaders. Some of the  advice includes:    Avoid shallow breathing while giving a pep talk to employees.  Research shows that a shallow breather can make an entire room feel  anxious and thus lead listeners to not believe the speaker.  When meeting with employees in your organization with whom you  dont interact often, give them an eyebrow  flashthe rapid raising of the inside corners of the  eyebrow. This signal is used mostly involuntarily, for example,  when you run into someone you know on the street. But it is also a  powerful way to subtly show recognition and interest in  someone.  At the next business dinner or face-to-face meeting, find a  table that allows you to sit at right angles to each other.  Research shows that people are more interactive when seated at  right angles that when straight across from each other.  Next time youre leading a meeting, notice if any  audience members cover or block their mouths, which usually  indicates skepticism. If you see this gesture, stop talking and  address their disbelief: I know some of you have doubts  about what Ive just said, or You look  skeptical. Can you tell me what your concerns are?    Profound changes are shaking up our lives and the kind of  leaders the world seeks: sharp economic swings, increasing global  competitiveness, new technologies, social and cultural shifts, and  the reshaping of our organizations. As the pace of change continues  to accelerate, leaders need every tool availableincluding  nonverbal skillsto improve their credibility and stay ahead  of the curve.

Duration: about 6 hours (06:00:16)
Publishing date: 2020-07-20; Unabridged; Copyright Year: 2020. Copyright Statment: —

• Business & Economics