D'autres livres qui pourraient vous intéresser

• 

  What Great Service Leaders Know...

  James L. Heskett, W. Earl Sasser...

  • 0
  • 1
  • 0

  Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.”Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success.Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

  Voir livre

• 

  Thinking - The New Science of...

  John Brockman

  • 0
  • 0
  • 0

  Edited by John Brockman, publisher of Edge.org, Thinking presents original ideas by today's leading psychologists, neuroscientists, and philosophers who are radically expanding our understanding of human thought. 
   
    
  —Daniel Kahneman on the power (and pitfalls) of human intuition and "unconscious" thinking. 
   
   
  —Daniel Gilbert on desire, prediction, and why getting what we want doesn't always make us happy. 
   
    
  —Nassim Nicholas Taleb on the limitations of statistics in guiding decision-making. 
   
    
  —Vilayanur Ramachandran on the scientific underpinnings of human nature.  
   
   
  —Simon Baron-Cohen on the startling effects of testosterone on the brain.  
   
   
  —Daniel C. Dennett on decoding the architecture of the "normal" human mind.  
   
   
  —Sarah-Jayne Blakemore on mental disorders and the crucial developmental phase of adolescence. 
   
    
  —Jonathan Haidt, Sam Harris, and Roy Baumeister on the science of morality, ethics, and the emerging synthesis of evolutionary and biological thinking. 
   
    
  —Gerd Gigerenzer on rationality and what informs our choices.

  Voir livre

• 

  Laying it on the Line - The...

  Jude Collins

  • 0
  • 0
  • 0

  A collection of interviews with diverse stakeholders, Laying it on the Line: Opinions on the Border gives voice to a wide range of views on the line across Ireland that everyone forgot.  Established a century ago, it has re-emerged as central to relations, turning into not just the border between the Republic of Ireland and the UK, but between the EU and the UK.
  In this book we hear from those living in border communities, where social and economic life has flourished since the Good Friday Agreement. With Brexit, their lives and livelihoods risk serious damage.
  Interviewees include former Taoiseach John Bruton, historian Diarmuid Ferriter, MEP Martina Anderson, Derry footballer and barrister Joe Brolly, former RUC officers and British soldiers, and a wide range of other politicians, journalists, experts and people affected in Northern Ireland.  Economically and politically, we are entering uncharted waters where dangerous winds blow.

  Voir livre

• 

  Joint Force Leadership - How...

  Jim "Boots" Demarest, Mark Wayne...

  • 0
  • 0
  • 0

  Navy SEALs lead on the ground. Fighter pilots lead in the air. Together, they can lead anyone, anywhere. Joint Force Leadership brings together Jim "Boots" Demarest and Mark McGinnis's combined fifty years of military and business experience, and presents battlefield and boardroom tested tools and skills that will resonate with business people, travelers, and military enthusiasts alike. 
   
   
   
  In military parlance, a "Joint Force" is the combination of forces from different service branches into a single unit. Each comes with its own culture, identity, and vocabulary. And just like corporate teams, getting these diverse groups to work together creates a unique problem set, and leading these teams is varsity-level work. 
   
   
   
  Demarest and McGinnis are both products of some of the best leadership laboratories anywhere: United States military service academies. Their lifetime of military and civilian leadership experience has taught them lessons they feel compelled to share. Their intent is to provide simple, practical, time- and battle-tested tools you can use right now to improve your leadership skills.

  Voir livre

• 

  You Can't Save Your Way to...

  Zeb & Colleen Tsikira

  • 0
  • 0
  • 0

  This is not your typical book about money, wealth, real estate, and financial freedom. This book is meant to shift your thinking about how YOU can build generational wealth through real estate, take care of your immediate family and fund your retirement; even if you're an immigrant, have no savings and have bad credit.  
    
  Many millionaires have become financially free by investing in real estate and no matter what your background is, this opportunity is available to you too. Inside this book, we give you the real truth through real stories about what it's like to start a business and invest in real estate. We don't just share our wins. We also talk about the mistakes we made and the lessons we learned. We give you the full story -- no fluff and no sugar coating. We're going to teach you what we've learned over the last 10 years through our mistakes so that you can avoid them and shortcut your learning curve.  
    
  This book really is three books in one where you'll learn:  
    
  Part 1: Financial Literacy - understanding the basics of money and money management. 
  Part 2: Your Mortgage Helper - how to turn your first home into an income generating property 
  Part 3: Real Estate Investing 101 - the foundational pieces to become successful in opening your own business and investing in real estate so you can grow your wealth and realize financial freedom. 
    
  Regardless if you are a complete beginner, we've made this book easy to understand and made the concepts simple to implement. Once you're done reading this book, you'll know how to take control of your finances and fix your credit. You'll also know how to evaluate your real estate opportunities so you can make smart decisions on buying properties. You'll know exactly how to start or grow your real estate investment portfolio with zero to little cash down and feel confident that you can change the trajectory of your family's life so you can leave the rat race.  
   

  Voir livre

• 

  Rainy Lake House - Twilight of...

  Theodore Catton

  • 0
  • 0
  • 0

  “Focuses on three men from vastly different backgrounds and serves as a vehicle for exploring the rigors of the fur trade . . . lyrical and transcendent.” —American Historical Review 
   
  In September 1823, three men met at Rainy Lake House, a Hudson’s Bay Company trading post near the Boundary Waters. Dr. John McLoughlin, the proprietor of Rainy Lake House, was in charge of the borderlands west of Lake Superior, where he was tasked with opposing the petty traders who operated out of US territory. Major Stephen H. Long, an officer in the US Army Topographical Engineers, was on an expedition to explore the wooded borderlands west of Lake Superior and the northern prairies from the upper Mississippi to the forty-ninth parallel. John Tanner, a white man living among the Ojibwa nation, arrived in search of his missing daughters, who, Tanner believed, were at risk of being raped by the white traders holding them captive at a nearby fort. 
   
  Drawing on their combined experiences, Theodore Catton creates a vivid depiction of the beautiful and dangerous northern frontier from a collision of vantage points: American, British, and Indigenous; imperial, capital, and labor; explorer, trader, and hunter. At the center of this history is the deeply personal story of John Tanner’s search for kinship: first among his adopted Ojibwa nation; then in the search for his white family of origin; and finally in his quest for custody of his multiracial children. 
   
  “Written with clarity and energy, this book tells its story through the remarkable device of a triple biography.” —Gregory Evans Dowd, author of Groundless

  Voir livre