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What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
en

What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
en

What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms

James L. Heskett, Leonard A. Schlesinger, Jr. W. Earl Sasser